We want you to be happy with your purchase! This policy outlines your options for returning or exchanging items purchased from our store.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days of receiving your order. We will be happy to offer you a full refund or replacement, including any postage costs incurred in returning the item.
Conditions for Returns
Items must be returned in their original condition, with any tags still attached and packaging intact.
You must include a copy of your receipt or packing slip with your return.
We recommend using a tracked postal service when returning items.
Return Process
Contact us to inform us of your intention to return an item.
We will provide you with a return address and any further instructions.
Pack the item securely and include a copy of your receipt or packing slip.
Send the return package using a tracked postal service.
Once we receive and inspect the returned item, we will process your refund or replacement within 14 days.
Please Note
We are unable to offer refunds or exchanges on items that are not returned in accordance with our policy.
Original shipping costs will only be refunded if the item is faulty, damaged, or incorrect.
You are responsible for the cost of returning the item.
Contact Us
If you have any questions about our return and refund policy, please don’t hesitate to contact us at info@danimarsden.com.